Privacy Policy

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Introduction

This Privacy Policy applies to the website located at www.gkbouquets.com, including all subdomains and mobile-optimized versions, as well as all products and services owned, operated, and provided by G&K Bouquets. This Policy is to be read in conjunction with our Terms and Conditions.

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Scope of the Policy

This Policy governs the collection, use, processing, and storage of personally identifiable information ("PI") and related data through your use of our website, platform, products, and services. By registering an account or using our services, you consent to the collection, transfer, processing, storage, and use of your PI as set out herein. You will be asked to provide explicit consent for specific communications such as newsletters, availability lists, or promotional materials via opt-in checkboxes.

Information You Provide

When registering or using our services, you may be required to provide PI. This information is collected and retained to improve your user experience, respond to inquiries, issue newsletters, and communicate relevant service or product updates, including collection times and locations. If you do not wish to disclose PI, you may terminate your use by closing the web tab, deleting your account, or exiting the site.

We adhere to the following principles to safeguard your privacy:

Your PI will not be sold or leased to third parties.

Your PI will not be shared with other users.

Reasonable security measures will be implemented to protect your PI on our servers.

Access to your PI will be restricted and managed appropriately.

Use of Information

Your PI is processed to:

Operate, maintain, improve, and promote our platform, products, and services.

Enhance your user experience.

Respond to inquiries, feedback, or support requests.

Distribute newsletters, availability lists, promotions, and product-related communications.

Prevent fraud, unauthorized access, and other suspicious activities.

Inform you of logistical details, including collection times and locations.

We do not share PI with external parties except in the following circumstances:

Where disclosure is required to investigate or prevent illegal activity.

In cases of suspected fraud or violation of our Terms.

Where required by applicable law or legal process.

PI will be retained only for as long as necessary to fulfil our business purposes (e.g., while your account remains active).

Data Subject Rights

You retain the right to:

Access, correct, or delete your PI where inaccurate.

Request to be "forgotten" by having your PI erased and your account closed.

Receive a copy of the PI we hold about you.

Request information on how and where your PI is stored or processed.

Third-Party Payment Providers

We do not control how third-party payment platforms collect or process your information. However, we have taken reasonable care to partner with reputable and secure service providers.

Requests for Information

Any privacy-related requests must include:

Your full name

A valid email address

Documentation sufficient to verify your identity

Communications and Opt-Out

We may send essential service-related communications (e.g., site maintenance notices or significant updates).
To unsubscribe from optional communications (newsletters, promotional materials, etc.), follow the opt-out instructions provided in those messages.

Cookies

Our website uses cookies to enhance user experience and support analytics. Cookies may be used for:

Identifying visited areas of the website

Personalizing content

Performing website analytics

Remarketing services and promotions

Remembering user settings and login preferences

Enabling comment functionality

Facilitating social media sharing

Most browsers allow users to disable cookies. However, doing so may impact your ability to use certain features of the site.

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Children

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G&K Bouquets does not knowingly collect data from individuals under the age of eighteen (18). If we learn that a user is under 18, we will promptly delete any associated PI.

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Changes to the Policy

We reserve the right to amend, update, suspend, or otherwise modify this Policy, our website, or services at any time and at our sole discretion. Updates will be reflected on this page.

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Contacting the Information Regulator

If you believe we have not adequately addressed your privacy-related concerns, you may lodge a complaint with the Information Regulator of South Africa:

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The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
PO Box 31533, Braamfontein, Johannesburg, 2017

Complaints Email: Complaints.IR@justice.gov.za

General Enquiries: info@justice.gov.za